ESSENTIAL DUTIES AND RESPONSIBILITIES Excellent analytical, organizational, problem solving, presentation and writing skills are essential. Responsible for implementing and maintaining policies and processes related to the various tasks outlined within the department. Acts as point of contact and manages ATM projects greater than 35 locations as defined by management. Manages less complex projects. Works with various internal and external clients. Creates and updates service calls and QuickBase records to include utilizing macros. Assist with project reconciliation and invoice approval. Notifies Project Manager of any conflicts associated with project tasks. Identify and address all deployment issues in a timely manner or as directed by Management. Assists with in-house research, pertaining to events or items in Core, Great Plains, Doc-Link and Service Provider databases/web portals.
SYSTEMS INVOLVED CORE (Internal) Wennsoft (Internal) Cardlink (Internal) Doc-Link (Internal) QuickBase Various Vendor Web Portals Microsoft Office Microsoft Windows ADP (Internal)
QUALIFICATIONS Excellent organizational and time management skills Strong attention to detail Focus driven on task/deadline responsibilities Ability to work well in both a team setting and as an independent contributor. Must be able to successfully pass all applicable background screening tests. Preferred macro knowledge
EDUCATION, EXPERIENCE and/or REQUIREMENTS High School Diploma or equivalent required. Bachelor's degree preferred. 2-4 years with Customer Service and Project Management experience preferred in the financial industry. Additional weekend and after hours work may be required on occasion. Remote network access to be required on occasion, company laptop to be provided Must be able to work in an environment requiring extensive telephone and computer work and be able to handle multiple issues simultaneously. Requires strong communications skills, written and oral. Must be team oriented with creative team building skills Must be able to express and follow the company Mission, Principles and Procedures Ability to work in a fast paced environment, quickly respond and prioritize between multiple demands. Must be able to successfully pass all applicable background screening tests.
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task